Refund Policy
Mi Profile is a professional digital identity and business networking platform owned and operated by Brand Crest Digital Private Limited.
This Refund & Cancellation Policy explains the rules for payments, cancellations, refunds, renewals, and digital access purchased through Mi Profile.
By purchasing Mi Profile access, using our platform, renewing your access, or making any payment, you agree to this policy.
1. Digital Service Policy
Mi Profile is a digital service. There is no physical product dispatch or shipping involved.
Once Mi Profile access is activated, profile slots are assigned, or the user starts using the platform, the purchase will be considered delivered digitally.
2. General Refund Policy
All payments made for Mi Profile access, profile slots, subscriptions, renewals, setup, customization, add-ons, or digital services are generally non-refundable.
Refunds will not be provided for:
Change of mind
Non-usage of purchased access
Incorrect details provided by the customer
Delay caused by the customer
Dissatisfaction after activation
Business leads, sales, referrals, or results not achieved
Expired access or delayed renewal
Account suspension due to policy violation
Third-party service issues such as Google, WhatsApp, payment gateway, hosting, or email delivery failures
Mi Profile is a digital platform and does not guarantee business results, leads, revenue, meetings, referrals, or conversions.
3. Eligible Refund Cases
A refund may be considered only in the following cases:
Duplicate payment received for the same order
Payment deducted but Mi Profile access was not activated due to a verified technical issue from our side
Wrong amount charged due to a billing error from Mi Profile
Service not provided due to an internal issue from Brand Crest Digital Private Limited
All refund approvals are at the sole discretion of Brand Crest Digital Private Limited after verification.
4. Cancellation Policy
Cancellation requests must be sent before Mi Profile access is activated or before profile slots are assigned.
Once access is activated, setup is completed, login is issued, profile slots are created, or the service is used, cancellation will not be eligible for refund.
To request cancellation, email us at:
support@miprofile.in
Please include:
Customer name
Order ID
Payment reference
Registered phone number
Reason for cancellation
5. Renewal Payments
Renewal payments are non-refundable once the renewal is processed and access validity is extended.
Users are responsible for checking the renewal amount, quantity, validity, and access type before making payment.
Failure to renew on time may result in restricted access, inactive profiles, disabled sharing links, or limited platform features.
6. Quantity and Profile Slots
Customers may purchase one or multiple Mi Profile access units or profile slots.
Refunds will not be provided for unused profile slots after purchase or activation.
It is the customer’s responsibility to confirm the required quantity before payment.
7. Refund Processing Timeline
If a refund is approved, it will be processed to the original payment method within 7 to 10 working days, subject to bank, payment gateway, and third-party processing timelines.
Any applicable payment gateway charges, taxes, administrative fees, or service usage value may be deducted from the refund amount.
8. Failed Transactions
If your payment is deducted but the transaction fails, the amount is usually reversed by the bank or payment gateway as per their processing timeline.
For failed transactions, customers should also contact their bank or payment provider.
Mi Profile will support verification from our side where required.
9. No Refund for Third-Party Issues
Mi Profile may depend on third-party services such as payment gateways, Google services, WhatsApp, email providers, hosting providers, and analytics tools.
Refunds will not be provided for issues, delays, downtime, API changes, restrictions, or failures caused by third-party platforms.
10. Account Suspension
No refund will be provided if the account is suspended, restricted, or terminated due to:
Misuse of Mi Profile
Violation of Terms & Conditions
Uploading false or illegal information
Spam or unauthorized communication
Payment fraud
Misuse of contact data
Security violations
Any activity harmful to Mi Profile, Brand Crest Digital Private Limited, users, or third parties
11. Contact for Refund Requests
For refund, cancellation, billing, or payment-related queries, contact:
Brand Name: Mi Profile
Owned and Operated By: Brand Crest Digital Private Limited
Business Type: Proprietorship
Business Address: Brand Crest Digital Private Limited, C3013, Brigade Meadows, Kanakapura Road, Bengaluru, Karnataka, 560082
Support Email: support@miprofile.in
Support Phone: +91 80952 71233
Website: www.miprofile.in
12. Acceptance
By purchasing Mi Profile access, renewing your plan, creating a profile, using profile slots, or making any payment, you confirm that you have read and agreed to this Refund & Cancellation Policy.